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CLIENT CHARTER

The FTKM administration department offers quality, ethical and integrity customer service and promises that ;
No Matter Achievement Indicator Process Output
1 Completion of suggestions and official complaints received. 5 working days Dates will be noted in the form.
2 Providing friendly, efficient, and professional counter service. 5 stars A tablet will be provided at the counter.
3 Social media coverage and faculty information delivery. 1 working day FTKM website.
4 Completion of staff travel and leave applications. 2 weeks of working days Dates will be noted in the form.
5 Update on staff course attendance. 7 working days Dates will be noted in the form/IUSRHM
6 Optimizing the use of FRIS system in records management and file system so that the delivery system can be implemented effectively. 1 working day FRIS WILL BE UPDATED.
7 Managing Academic Affairs forms (Diploma/ Bachelor’s Degree/ Postgraduate). 7 working days Dates will be noted in the form.
8 Completion of applications related to postgraduate (presentation of research proposal paper/pre-viva). 2 weeks working days Dates will be noted in the form.
9 Managing financial claim forms. 7 working days Dates will be noted in the form.
10 Purchasing process (p/o production) 3 working days Dates will be noted in the form/PO