| The FTKM administration department offers quality, ethical and integrity customer service and promises that ; |
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| No |
Matter |
Achievement Indicator |
Process Output |
| 1 |
Completion of suggestions and official complaints received. |
5 working days |
Dates will be noted in the form. |
| 2 |
Providing friendly, efficient, and professional counter service. |
5 stars |
A tablet will be provided at the counter. |
| 3 |
Social media coverage and faculty information delivery. |
1 working day |
FTKM website. |
| 4 |
Completion of staff travel and leave applications. |
2 weeks of working days |
Dates will be noted in the form. |
| 5 |
Update on staff course attendance. |
7 working days |
Dates will be noted in the form/IUSRHM |
| 6 |
Optimizing the use of FRIS system in records management and file system so that the delivery system can be implemented effectively. |
1 working day |
FRIS WILL BE UPDATED. |
| 7 |
Managing Academic Affairs forms (Diploma/ Bachelor’s Degree/ Postgraduate). |
7 working days |
Dates will be noted in the form. |
| 8 |
Completion of applications related to postgraduate (presentation of research proposal paper/pre-viva). |
2 weeks working days |
Dates will be noted in the form. |
| 9 |
Managing financial claim forms. |
7 working days |
Dates will be noted in the form. |
| 10 |
Purchasing process (p/o production) |
3 working days |
Dates will be noted in the form/PO |
